Maud Lindley
Founding Director
About Serendis Leadership
We are a digitally enabled leadership consultancy helping organisations build adaptive, high-performing cultures through tailored leadership, talent development and executive coaching solutions.
Grounded in human behaviour. Designed for lasting organisational impact.
Serendis Leadership was founded on a deep understanding of human behaviour, shaped through our origins in executive coaching. From the outset, our focus has been on enabling meaningful, sustained behavioural change, supporting leaders to shift entrenched habits, expand their thinking, and adopt more effective ways of leading. We recognise that organisational change is only possible when individuals build the self-awareness, motivation, and capability to act differently, and are supported to embed these changes through consistent practice over time.
What differentiates Serendis is our ability to combine strategic relevance with a deeply human approach to leadership development. Our facilitators and coaches bring prior executive experience within complex, highly regulated environments, enabling us to engage credibly with the realities leaders face.
We work with leaders to challenge assumptions, particularly those that limit perspective and decision-making, while creating an environment that is inclusive and focused on sustainable performance. By equipping rather than critiquing, we enable leaders to engage fully in their development and contribute to more adaptive, accountable, and high-performing organisations.
Our impact
20+
YEARS
Developing Leaders
Global
mindset,
local
support
150+
PROGRAMS
Successfully Delivered
Great
Place to
Work
certified
Meet our team
Together, we bring together decades of leadership, consulting and mentoring experience across multiple industries.
Bianca Havas
Director
Tim Youle
Director
Julie Washington
Director
Malcolm Thompson
Principal Consultant
Pip Murphy
Principal Consultant
Natalie Carr
Chief Financial Officer
Sarah Dutton
Chief Operating Officer
Bree Kloda-Pavitt
Head of Marketing
Mark Arblaster
Consultant
Matthew Samar
Senior Project Manager
Lauren Einfeld
Head of Customer Success (MentorKey)
Kezia Nugraha
Head of Product (MentorKey)
James Joffe
Head of Development (MentorKey)
Salomé Arous
Project Manager
Darian Gunawan
Team Assistant
Our approach to leadership development
Focused on outperformance
We build the capability of emerging leaders to step confidently into leadership—strengthening decision-making, accountability, and the ability to deliver through others. Our programs focus on the critical transition from individual contributor to leader, ensuring early-stage leaders are equipped to perform and grow in increasingly complex environments.
Through Serendis’ digital platform, emerging leaders are supported beyond formal sessions, accessing structured reflection, practical tools, and guided learning that reinforces capability development in real time.
Inclusive leadership as a driver of performance
The most effective leaders create environments where diverse perspectives are actively encouraged and constructively challenged. Serendis supports leaders to engage cognitive and experiential differences in ways that strengthen thinking, improve decision-making, and elevate team performance. This is disciplined inclusion—balancing openness with accountability—so that contribution leads to better business outcomes.
Leadership is behavioural and sustained through practice
Leadership is developed through what leaders do, not what they know. Serendis focuses on observable behaviours—how leaders act, respond, and engage in real situations. Development extends beyond workshops into day-to-day practice, where new behaviours are tested, refined, and embedded over time. Supported by MentorKey, this ongoing application ensures behaviour change is visible, sustained, and aligned to performance expectations.
The Serendis journey
Over 20 years of supporting organisations and their people to build adaptive, inclusive cultures.
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2005
Serendis Leadership founded by Maud Lindley
Initially Serendis was created as an executive coaching company, however this soon expanded into group workshops, mentoring and leadership development programs
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2010
First mentoring program launched – Women in Banking and Finance
Maud identified an exciting opportunity within her extensive financial services network, launching the Women in Baking and Finance Mentoring Program with 150 participants over 25 organisations. The program has expanded and evolved over the last 16 years, and continues to be a flagship partnership program between Serendis and WiBF.
-
2014
The Property Council of Australia Mentoring Program launched
The PCA Program focused on helping promote and develop women for senior leadership capabilities required to lead inclusively and with impact. The program is a key pillar of the Drinks Association’s Embrace Difference agenda and its goal to foster a culture of inclusion within the drinks industry.
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2017
The Drinks Association Inclusive Leadership Mentoring Program launched
This program was developed to support participants to develop the critical leadership capabilities required to lead inclusively and with impact. The program is a key pillar of the Drinks Associations’s Embrace Difference agenda and its goal to foster a culture of inclusion within the drinks industry.
The Franklin Women Mentoring Program launched
The Franklin Women Mentoring Program started as a cross-organisational program supporting women aspiring for leadership roles. The program evolved into and Inclusive Leadership Mentoring Program in later years, providing opportunities for leaders (of any gender) in the health and medical research sector to develop inclusive leadership capabilities.
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2020
MentorKey launched in Australia
Created to support the Serendis team to optimise mentoring, sponsorship and coaching program delivery, MentorKey soon became a stand alone product in the Serendis digital product suite.
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2025
Serendis ranked 11th in top 100 Best Places to Work
In addition to it being Serendis’ inaugural year in becoming Great Placle to Work certified, Serendis was also recognised in the Best Workplaces in Australia awards.
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2026
MentorKey evovles into Leadership & Capability Development Platform
More than a mentoring platform, MentorKey evolves into one robust platform embedded with all Serendis’ proprietary leadership development tools, including diagnostic assessments and inclusion frameworks.
Trusted by top executives across global organisations
Over
20 years of impact
