Our people.

We bring together decades of leadership, consulting and mentorship experience across multiple industries.

Our clients

MAUD LINDLEY Founding Director

Maud Lindley is the founding director of Serendis. She has led our rapid growth into a thought-leading consultancy by creating a high-performing team of passionate individuals who aim to make a difference, with clients across the Asia-Pacific and beyond.

Maud has a life-long passion and a unique insight into the human psyche, coupled with a critical business mindset, an energy to succeed in disrupted markets, and 15 years’ experience in coaching senior executives. She provides her clients unparalleled expertise that informs her approach to leadership development, strategic team facilitation and behavioural change, particularly in the pursuit of developing a culture of collaborative leadership.

She is a sought-after keynote speaker and a precious partner of executive teams. Before founding Serendis in 2003, Maud held senior management positions in debt capital markets for large investment banks in London and Paris, including HSBC, Societe Generale, Credit Lyonnais and UBS.

Maud holds a Master in Finance an Business Management (University Nancy II, France) as well as professional accreditation with honours from the Institut des Neurosciences Appliquees, a leading French institute in positive psychology and coaching.

“Maud is an exceptional coach. Her intelligent, insightful and personalised approach has empowered me to re-frame my thinking, distil my goals and improve my performance. Coaching from Maud has made a very real difference to my leadership and career.”
“In the years I have known Maud I have been consistently impressed by her ability to uncover the heart of an issue and deliver coaching that can achieve truly amazing outcomes.”
“I have had the privilege of working directly with Maud as my coach, and I was so impressed. Maud has the very unique skill of building tremendous trust very quickly, is a great listener, and can ask questions to challenge you and make you see things differently. Most importantly for me, she has great empathy, and her ability to truly understand me enabled me to make great progress with my own development.”
“After a career in HR of 25 years, the last 13 of which have been leading the People function for a Top 50 ASX company, I’ve had the opportunity to see a number of wonderful professionals in action. To me, Maud is among the very best - I cannot recommend her highly enough.”
“Since 2017 Maud has been my coach and I would highly recommend her. I have found the combination of corporate and financial markets experience and subsequent psychology and coaching experience to be a unique combination. Working in a rapidly changing financial services firm, I have found that the coaching has provided me with a clarity and focus as I extend my own leadership responsibility”
Our clients


Bianca is a Director of Serendis Leadership where her focus is to transform leadership capability to face current and future challenges. She does this by developing individuals, teams, and organisations to succeed in their sectors through the creation of high performing, inclusive cultures. She also contributes to the strategic development and growth of Serendis.

Bianca partners with clients across multiple sectors to identify their specific needs then designs and delivers unique behavioural change programs and strategic solutions to help them develop inclusive cultures that enhance individual and team performance.

Bianca’s experience as a consultant, facilitator and executive coach has developed over 20 years working in the corporate and non-profit sectors. Prior to joining Serendis Leadership in 2010, she led strategic campaigns for several international non-government organisations including Greenpeace, World Wildlife Fund (WWF), the International Fund for Animal Welfare (IFAW) and the Australian Conservation Foundation.

She currently leads Serendis’ structured leadership and mentoring practice which has grown into new sectors and now reaches over 500 participants annually from the banking, finance, property, luxury retail, FMCG, medical, health and tertiary sectors. Her leadership of these programs has centred on helping individuals and teams to overcome the challenges they face in developing a more inclusive and diverse culture of performance within their organisations. This has informed her in-depth knowledge and expertise of inclusion and diversity.

Bianca holds a Bachelor degree in communications from UTS, and post-graduate qualifications in environmental management from the UNSW. She is an accredited executive coach with Coaching Australia and an accredited facilitator of the Herrmann Brain Dominance Instrument

“Bianca is a highly engaging, knowledgeable facilitator and consultant. You just know that she is truly invested in our success.”
Our clients

TIM YOULE Director

As a Director at Serendis Leadership, Tim partners with clients to shape inclusive, agile working environments which have a significant impact on organisations’ people and performance. Tim has worked with small, medium and large organisations across multiple sectors, helping leaders, teams and divisions increase their capacity to achieve results.

Tim works across a mix of tailored solutions for clients including:
- aligning organisational energy, focus, structure and culture to strategy
- helping senior through to junior managers apply consistent leadership practices that drive performance uplift
- team and leadership facilitation, workshops and training
- executive coaching

Prior to Serendis, Tim has some 20+ years of corporate and consulting experience. Tim played a lead role in the $4 billion transfer of CommInsure to the AIA Group, was Head of Organisational Development at AMP Capital, and held senior HR roles at AMP, EnergyAustralia and MBF.

Tim holds an MBA from MGSM, a BA Hons Degree from Manchester University (UK) and an Industrial Relations Society NSW award. As well as regularly using Serendis diagnostic tools with clients, he is accredited in a range of other psychological instruments including HBDI, IDI, LEA, LSI, GSI, PCM and Hogan.

Our clients


Julie joined Serendis in 2018, following a 20 year career in Human Resources roles within a number of Financial Services organisations including Barclays Bank, ABN AMRO, Royal Bank of Scotland and Commonwealth Bank of Australia.

Julie has extensive international experience in a range of HR roles including Business Partnering, Learning and Development and most recently was interim General Manager of Leadership at CBA. She has exceptional relationship building skills and a keen interest in individual and organisational behaviour and all things positive psychology related, especially building resilience and wellbeing.

Julie leads the Serendis Career Returners Program as well as working across a range of other Serendis programs in a design, delivery and program management capacity.

Julie holds a Masters degree in Organisational Coaching from University of Sydney and is accredited in a number of personality and psychometric tools including Myers Briggs Type Indicator (MBTI), Team Management Systems (TMS), Hay Group Leadership Style & Climate inventory and MTQ48 (Mental Toughness tool). Julie is also currently studying for a qualification in Positive Psychology through the University of Pennsylvania.

Our clients

NATALIE CARR General Manager

In her role as General Manager, Natalie works across all facets of Serendis leadership practice with primary responsibility for operational and business management. Previously, she was instrumental in our Mentoring Program Division, overseeing all aspects of design and management of our large cross-industry and in-house programs.

Natalie joined Serendis in 2013 and has driven the significant growth and expansion of the business since that time. Prior to joining Serendis, Natalie had extensive corporate experience gained over 15 years working with both international and Australian organisations as a Human Resources specialist. Commencing in a consulting environment, Natalie's career progressed into generalist in-house HR roles across several industries including Telecommunications, Legal and Banking and Finance. Over the course of her HR career, Natalie has been involved in numerous large scale projects, including the management of a Workplace Giving program in the Investment Banking industry and two high volume Australia-wide Graduate Recruitment campaigns for blue chip Australian companies. This HR background gives Natalie a personal appreciation and genuine understanding of the dynamics within which our clients work.

Natalie is passionate about our business, its mission and operations which allows us to consistently deliver work of the highest standard for our clients at all times. By providing top class leadership programs to individuals and businesses we are strengthening employment relationships and directly impacting business outcomes. Natalie thrives on the challenge of continuously improving our internal systems whilst maintaining a strategic focus on the business and industry. Natalie is particularly proud of the bespoke approach we are able to provide to each client and has a keen interest in continually growing the breadth of Serendis offering.

Natalie holds a Bachelor's degree with honours in Commerce with a major in Human Resources.

Our clients

MALCOLM THOMPSON Principal Consultant

Malcolm brings to Serendis extensive leadership and team management experience gained from 25 years working in International Banking and Finance. Malcolm's most recent role was as Head of the Global Banks and Diversified Financials business for National Australia Bank. His time at NAB also saw him head up the Wholesale Banking business for Asia based in Hong Kong and the Global Financial Markets Interest Rate and Credit Sales business.

Prior to NAB Malcolm worked in Financial Markets for Macquarie Bank, Bankers Trust and Credit Suisse in New York USA, Sydney and Melbourne and in Corporate Treasury for BICC/Balfour Beatty in London.

Malcolm is passionate about developing both individuals and teams to realise their full potential in the workplace. He does this through providing the understanding,
insight, inspiration and support required to enable people to perform at their best. He is a strong believer in the benefits of diversity to enhance performance in organisations.

Malcolm holds an Executive MBA from the Australian Graduate School of Management, a Bachelor of Economics (Honours) from the University of Sydney, is a graduate member of the Australian Institute of Company Directors and has undertaken organisational coaching certification at the Institute of Executive Coaching.

Our clients

DR ABBY JANDRO Principal Consultant

Abby is an experienced coach, consultant and facilitator who has worked with organisations ranging from small start-ups to Fortune Global 500 companies.

Before joining Serendis in 2015, Abby worked for the Royal Flying Doctor Service creating and implementing leadership development programs, team assessment and development workshops, as well as company-wide learning and development strategy.

Abby is driven to help clients build their leadership capability. Her professional education and senior leadership experience creates the ideal blend of psychology and business, and her supportive, yet straightforward approach and results-oriented attitude helps our clients reach their full potential.

Abby holds a PhD in Organisational Psychology and as a researcher, she has examined the impact of diversity in organisations. This work has explored factors that promote or hinder the productivity of teams, and she regularly applies her knowledge of diversity and team dynamics to help clients discover ways to overcome barriers to team effectiveness.

Our clients

PIP MURPHY Principal Consultant

Pip Murphy is a facilitator and coach with over twenty years of experience in corporate, non-profit and advisory environments. Pip has been involved in the design, build and delivery across several leadership programs in recent years. Throughout her career she has led large teams and projects and brings a history of designing divisional and corporate strategies. Pip is at her best when applying her extensive experience to support her clients to fulfil their potential as managers, communicators and leaders.

Pip worked at Westpac between 2010-2015 in a variety of leadership roles including the Head of Diversity and Inclusion, Head of Customer Experience at St. George Bank, and the Head of Product and Group Strategy.

Prior to that Pip was consultant at Bain & Company where she provided strategic, acquisition and operational advice to senior executives across a broad range of industries. In the early years Pip was an Australian equities trader in NYC, where she led the offshore trading function for both Prudential Securities and ABN Amro.

Pip holds a Masters degree from Harvard University, an MBA from The Australian Graduate School of Management, and a Bachelor of Business from University of Technology Sydney. She is also accredited in a range of psychological instruments including Hogan Assessments, Life Styles Inventory (LSI) and the Brain Based Coaching method through the Neuroleadership Institute. Pip is an Institute of Executive Coaching (IECL) accredited coach.

Our clients

DAVID SCOPPA Senior Consultant

David joined the Serendis team in early 2022 as a Senior Consultant after 13 years experience in HR and Organisational Development positions, most recently from the University of Sydney where he held various senior roles in people & culture, organisational development and redeployment and change.

He has a keen interest in collaborative and proactive programs that improve staff culture, engagement and career development opportunities for individuals and teams. His genuine approach to the employee experience focuses on empowering people to build self-confidence and leadership expertise to support their current and future career aspirations.

David has completed studies in Human Resources, Career Education and Business Administration and is accredited in facilitating Myers Briggs Type Indicator (MBTI) and Hogan assessment tools.

Our clients

SARAH DUTTON Project Manager

Sarah joined the Serendis Team in 2016 as a Project Manager. She brings with her 10 years' experience as an Executive Assistant. Her most recent role with UK Investment Bank Barclays, saw her supporting and assisting the heads of the business in the Sydney

Prior to this, Sarah lived in London for 2 years where she worked with international companies Barclays Wealth, Nomura and SunGard. Her corporate experience gives her a sound
understanding of the culture and dynamics of our clients' organisations.

Sarah's level of professionalism, her attention to details and her energy are fantastic assets to the Serendis business. She manages the practical aspects of our programs, is the first point of contact for all our participants and leads the accounting function.

Our clients

MATTHEW SAMAR Project Manager

Matthew Samar joined the Serendis Team early in 2022 as a Team Assistant where he quickly transitioned himself into the Project Manager role. He is hard working in all aspects when it comes to delivering tasks, bringing in new approaches towards work and professionally communicates with clients. 

Matt embraces the culture of leadership not only at Serendis but outside in his personal life. With his experience as a previous concierge at a five star hotel and throughout his sporting activities, he was able to absorb leadership qualities which he portrays in his everyday life. Since being at Serendis, he has been able to display his leadership qualities to help out the team in preparing and delivering the content to all our clients in Australia and around the world. 

Matthew has a bachelor's in Business Administration where he studied at the Australian Catholic University for 4 years before coming to Serendis as his first full time job. With his background knowledge on admin work, he has attained qualities that have been most useful in the work he does at Serendis. He has shown traits in communicating effectively with the team and clients, being organised in everything he does and has exceptional interpersonal and customer service skills. 

In his new role as a Project Manager, Matthew's goal is to continuously ensure that he and the team are delivering a high quality experience for our clients empowering them to embrace leadership as a mindset.

Our clients

KEZIA NUGRAHA MentorKey - Head of Product

Kezia is the Head of Product at MentorKey. She works to equip and empower organisations to build positive work cultures with effective, efficient and scalable digital solutions.

Kezia believes that every person and every organisation can be extraordinary. Her passion to empower individuals with the knowledge, capability and mindset to thrive in their work has resulted in her dedication to develop digital solutions for anyone, anywhere.

Prior to her role as Head of Product, Kezia managed a number of Serendis’ signature mentoring programs which led to her deep understanding of how individuals can reach their career and leadership goals. In combination with her understanding of the power of digital solutions, Kezia has unique skills and insight to create leadership development platforms for today’s organisations.

Day to day, Kezia’s focus is to develop and manage Serendis’ digital products including MentorKey and LeaderKey.

She holds a Bachelor’s degree in Business with a major in Human Resource Management and Economics from the University of Technology Sydney.

Our clients

LAUREN EINFELD MentorKey - Head of Customer Success

Lauren joined Serendis in 2016 and brings with her over 12 years' experience working in professional services organisations as a Human Resources generalist (Clayton Utz, Allens). During this time, Lauren was recognised for the strength of her relationships with a broad range of clients, her astute understanding of their business and ability to develop effective people strategies to support the business strategy. During her time at Clayton Utz, Lauren also undertook the role of Flexibility Manager, focusing on delivering diversity and inclusion strategies and initiatives.

Lauren is passionate about developing strong relationships with people and understanding what motivates them. Her deep experience of supporting and coaching people throughout their career and her appreciation of organisational challenges through a people lens means she is well placed to support Serendis' clients. 

Lauren leads a number of our in-house and cross-industry mentoring programs and supports the design and management of our leadership development programs. Lauren hols a B.Commerce, is an executive coach having completed the Institute of Coaching and Consulting Psychology coaching certification and is a facilitator of the Herrmann Brain Dominance Instrument.

Our clients

JAMES JOFFE MentorKey - Senior Developer