Head of Customer Success (MentorKey)
Lauren Einfeld is Head of Customer Success at MentorKey, where she partners with organisations to design and embed high-impact mentoring, sponsorship and coaching programs. She works closely with clients to translate strategic people priorities into well-structured initiatives that are thoughtfully implemented and positioned to deliver measurable, sustained outcomes.
Lauren brings 20 years’ experience across human resources, leadership consulting, coaching, inclusion and organisational development. Over time, she has developed deep expertise in mentoring and sponsorship programs, along with a strong focus on building trusted relationships and supporting clients to embed initiatives successfully. She began her career at Allens and Clayton Utz before joining Serendis, MentorKey’s parent company, in 2016.
Her approach is pragmatic and relational. She is passionate about helping clients embed mentoring and sponsorship practices that build capability and create lasting impact.
The delicate balance of mentoring someone is not creating them in your own image, but giving them the opportunity to create themselves.
Steven Spielberg
WORKING WITH MENTORKEY
"The platform allowed me to set out clear goals and actions and provided really helpful notes for session preparation. This was very useful in helping me think through the modules we covered. The keys helped me breakdown a plan for my career development. Without this tool the course would not have been nearly as beneficial."
University Sector Participant
